Technical Support Engineer 2 (Commerce)
Job Description
Full Time| Monday- Friday 8:00AM-4:30PM| Weekly Earned Wage Access is an option for this position.
Job Purpose or Objective: Technical Support Engineer 2’s job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization’s goals and strategic objectives. The Technical Support Engineer 2 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.
Primary Tasks
- Applies company policies and procedures to complete routine tasks.
- Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
- Contributes to and follows detailed instructions for defined processes on most work.
- Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
- Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
- Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
- Create and maintain knowledge base articles to aid in problem resolution.
- Provide intermediate troubleshooting across stage, test, and production environments.
- Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary.
- Other duties may be assigned by management.
Job Requirements
- Associate's degree in computer science or equivalent education, relevant certifications, or 2 years related work experience.
- Intermediate experience supporting various operating systems.
- Intermediate experience supporting desktop and server environments.
- Intermediate experience creating automation for installations, configuration changes, and system management.
- Intermediate experience troubleshooting pre-deployment and post go-live issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Two years of related work experience