Surveillance Manager 1 Durant Casino

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Job Description

Job Purpose or Objective(s): Manages and directs surveillance operations, including budgets and personnel at a tribal gaming facility.  Ensure protection of casino assets and provide leadership of associates. You will report to the Surveillance Regional Manager.

Primary Tasks

  • You will evaluate each shift's demands and needs and ensure the Surveillance Department is adequately staffed and resources are apportioned and managed.
  • Manage surveillance operations to ensure compliance with surveillance policy and procedures, National Indian Gaming Commission MICS, Choctaw Gaming Commission TICS, Choctaw Casino SICS and other Federal, State, and local regulations.
  • Collaborate with Human Resources to recruit qualified applicants to fill vacancies and support the department.
  • Provide training opportunities to associates. Acknowledge personal and group accomplishments, document performance management, and delegate projects to associates.
  • You will use and deploy technology, software, and programs to facilitate surveillance operations and investigations. Implement investigative techniques that support the department's goals.
  • Manage surveillance system and initiate maintenance requests to remain compliant with governing standards. Manage budget dollars, track expenses, and meet monthly with Financial Analytics and General Manager to discuss budget variances.
  • Attend casino management meetings to represent the department and stay informed and updated on current and upcoming projects and site programs. Meet with partners regarding budget and variance reviews for the department.
  • Review all information and intelligence obtained through surveillance investigations and provide a complete and accurate case file with associated reports to leadership.
  • Develop a network with other Surveillance leaders outside the Choctaw Nation for higher learning and promoting a positive corporate image.
  • Perform other tasks as may be assigned.

Job Requirements

  • Bachelor's degree in business or related field or equivalent management experience or 4 years related experience.
  • Use of Word, Excel (can perform complex functions, PPT, Forms, Power Automate, SharePoint), and other casino software applications, typing skills of 40 wpm
  • Experience of Surveillance Procedures, Federal, State, and Tribal regulations, and procedures that govern Tribal Gaming
  • Communication and able to address delicate situations by maintaining control.
  • Ability to obtain a key gaming license
  • Three (3) years of supervisory experience in Surveillance, Law Enforcement, Security, or a Casino Associate with three (3) or more years of experience in a leadership or management role
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