Senior Commerce Training Manager
Job Description
**GAMING EXPERIENCE REQUIRED**
Job Purpose or Objective(s): The Senior Training Manager is responsible for leading the design, delivery, and evaluation of all training programs within gaming operations. This role drives operational excellence by developing high-performing teams, ensuring compliance with regulatory and company standards, and enhancing the overall guest experience. The position requires a hands-on leader who can supervise, coach, and mentor a team, while collaborating with executives and operational leaders to meet strategic business objectives.
Primary Tasks
- Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
- Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
- Visit assigned departments to validate training systems, processes and operational standards.
- Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs.
- Manage and oversee training programs and processes for new hires, existing associates, and new openings.
- Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
- Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
- Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
- Mentor and develop future training leaders within the organization.
- Perform other duties as assigned.
Job Requirements
- Bachelor’s Degree or four (4) years of directly related experience.
- Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.
- Proficiency with e-learning techniques
- Highly organized, detailed oriented, and ability to adapt quickly to changing priorities.
- Ability to work independently and cooperatively in a team environment.
- Strong communication (verbal and written), organizational, interpersonal, and managerial skills.
- Solid time management skills, computer competence, and the ability to use multi-media effectively.
- Three plus (3+) years’ experience of planning and managing resources to achieve organizational objectives.
- Six plus (6+) years’ comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals.
- Ability to travel to multiple venues as required.