Retail Manager on Duty
Job Description
Job Purpose or Objective(s): The Retail Manager on Duty assists in leading daily Travel Plaza operations while ensuring exceptional guest service, strong team performance, and full compliance with operational, safety, and financial standards. This role combines hands-on leadership with operational oversight in a high-volume retail environment.
Full-Time | Pay Rate: Pay Grade 08 | Shift Details: Day and/or hours will vary on business needs. Will also including support for Atoka Travel Plaza as needed.
Weekly Earned Wage Access is an option for this position.
Primary Tasks
- Support and oversee daily store operations, ensuring adherence to pricing strategies, financial controls, and organizational policies to drive profitability, efficiency, and consistency in a high-volume retail environment.
- Lead, coach, and develop associates through structured training, ongoing feedback, and performance management to foster a high-performing team focused on delivering exceptional guest service.
- Supervise all shift activities, including sales transactions, cash handling, register reconciliation, and the accurate completion of daily operational and financial reporting.
- Coordinate workforce activities by assisting with scheduling, assigning daily tasks, and adjusting staffing levels to effectively meet changing business demands and customer traffic patterns.
- Direct merchandising and inventory control processes, including ordering, stocking, product rotation, and visual presentation to ensure product availability and maximize sales opportunities.
- Ensure full compliance with all applicable federal, state, and organizational regulations, including those governing alcohol and tobacco sales, safety standards, and cash handling procedures.
- Maintain a clean, safe, and organized environment by conducting regular inspections and actively participating in sanitation, housekeeping, and overall facility upkeep.
- Identify maintenance and equipment issues, initiate work orders, and follow through to ensure timely resolution while minimizing disruption to store operations.
- Serve as Manager on Duty as needed, taking responsibility for resolving customer concerns, making operational decisions, and ensuring overall store performance during assigned shifts.
- Perform other duties as may be assigned.
Job Requirements
- 5+ years of experience as a Shift Supervisor in a high-volume retail environment
- Strong leadership, coaching, and team development skills
- Proven ability to manage multiple priorities in a fast-paced setting
- Experience with cash handling, sales tracking, and operational reporting
- Strong customer service and problem-solving abilities