Players Club Shift Manager Grant Resort Marketing
Job Description
Full Time| Schedule Sun, Mon & Thursday 2pm-10:30pm – Friday & Saturday 5pm-1:30am
Weekly earned wage access is an option for this position.
Job Purpose or Objective(s): The Player’s Club Shift Manager manages all daily operations for assigned shift following established company standards and procedures. You will report to the Player’s Club Manager.
Primary Tasks
- You will manage staff to deliver great guest service, teamwork and camaraderie.
- Audit/inspect work of your team to ensure standards are met.
- You will ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair manner.
- Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills and conduct performance management.
- You will collaborate with Player’s Club Manager to schedule associates and ensure correct staffing levels and make adjustments accordance with guest needs while controlling labor costs to increase profits.
- Recruit, select and make recommendations for staffing and training.
- You will talk with guests to ensure satisfaction.
- Resolve any customer or associate complaints or problems according to standard conflict resolution protocol.
- You will provide input concerning operational deficiencies and areas in need of attention.
- Perform other duties as may be assigned.
Job Requirements
- Knowledge in products, service and the appearance of all outlets
- Knowledgeable in cost control systems and methods
- Understand P&L statement and how your actions affect, improve
- Excellent oral or written (legible) communication techniques
- Three (3) year previous management experience