Patient Relations Representative

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Job Description

Full-time| M-F, 8am-4:30pm | PG 7| . Weekly Earned wage access is an option for this position. 

Job Purpose or Objective(s): As the Patient Relations Representative, you will assist in resolving patient care issues and acts as a liaison between the patient and outside agencies. You will report to the Supervisor. 

 

Primary Tasks

  • Maintain and update patient information in database.
  • Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.
  • Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.
  • Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.
  • Assist patients navigate Indian Health Services resources.
  • Interact with internal and external guests in a professional and courteous manner.
  • Adapt to changing duties, cross train on other roles, and multi-talk with ease.
  • Other responsibilities as assigned by management.

Job Requirements

  • Experience with Microsoft Office
  • Willing to learn the HIPAA and Joint Commission standards
  • Valid driver’s license
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