Patient Relations Representative
Job Description
Job Purpose or Objective(s): As the Patient Relations Representative, you will assist in resolving patient care issues and acts as a liaison between the patient and outside agencies. You will report to the Supervisor.
PG07 – Full Time | Schedule: Monday through Friday 8:00am to 4:30pm |
Weekly Earned Wage Access is an Option for this Position |
Primary Tasks
- Maintain and update patient information in database.
- Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.
- Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.
- Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.
- Assist patients navigate Indian Health Services resources.
- Interact with internal and external guests in a professional and courteous manner.
- Adapt to changing duties, cross train on other roles, and multi-talk with ease.
- Other responsibilities as assigned by management.
Job Requirements
- Experience with Microsoft Office
- Willing to learn the HIPAA and Joint Commission standards
- Valid driver’s license