Laundry Operations Senior Manager

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Job Description

Job Purpose or Objective(s): The Laundry Operations Senior Manager is responsible for planning, assigning, and supervising the work of the laundry leadership and staff while growing the leadership in the laundry operation and build a culture that is in with the values of the Choctaw Nation of Oklahoma. You will report to the Corporate Director of Hotel Operations.

Primary Tasks

  • Management of laundry staff which includes coaching, evaluating, directing, processing employee leave requests, scheduling, and performance management to include discipline, hiring, firing, and payroll.
  • Manage all areas of linen care and safe operation of commercial laundry machinery assuring that laundry tasks are completed following procedures.
  • Assist the development for all leadership associates in their management, CNO values, technical, and administrative skills while also leading new projects for Laundry Operations.
  • Act as the primary contact within the CNO, including: Resort Leadership, Hotel EVS leadership, Human Resources, Risk Management, Safety, Recruiting, Facilities Maintenance, Accounting, & Corporate Leadership.
  • Provide feedback, discipline, hire, terminate, and laundry facility associates of all levels while maintaining a fair work environment for all laundry associates.
  • Facilitate and review SOP's, training programs and job descriptions while ensuring compliance with cost control, waste reduction, quality, safety, and complete and on­ time delivery at the lowest possible cost.
  • Manage all expenses including maintenance costs to assure that financial goals are met. Help create the Annual Budget for the Laundry Operation.
  • Oversee the maintenance of all commercial laundry equipment and review/approve/reject invoices for accuracy.
  • Approve and oversee all inventory controls and orders on necessary supplies ensuring workers have the necessary equipment and tools necessary including linen, detergent supplies, etc.
  • Perform other duties as may be assigned.

Job Requirements

  • Associate degree in hospitality or related field
  • Be willing to obtain CLLM Certification
  • Ability to work with multiple cleaning agents, tools and equipment and train in bloodborne pathogens and perform required bloodborne pathogens procedures
  • Understand the process of the laundry operation
  • Be willing/able to perform job tasks of your team (except technical positions)
  • Six (6) years hotel/laundry management experience in hotel industry
  • Three (3) years minimum experience with large operations (7.5 million lbs. annual)
  • Three (3) years minimum experience with large Commercial Laundry Operations
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