IT Business Operations Manager 2 (Commerce IT)

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Job Description

Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite

This position is only open to those currently working in Commerce IT. 

Job Purpose or Objective(s): This position is responsible for synchronizing operational activities for the IT Department. Charged with supporting various process improvement strategies in order to ensure strategic and tactical alignment between the internal business organizations and technology services.

 Primary Tasks:

1. Responsible for ensuring continuity in the business process functions of IT. This includes but is not limited to Human Capital Management, Supply Chain Management, Communications, Finance, Training, etc. 

2. Supports creating synergy within the operations-centric activities driving IT functions within multiple departments. 

3. Responsible for identifying departmental process gaps and creating or improving processes to compensate. 

4. Assists in optimizing multiple team task execution by enhancing the synergy between business processes and IT, building and sustaining a process-managed IT organization. 

5. Coordinates and facilitates necessary meetings between various departments and follows up to ensure desired outcomes for leadership are achieved. 

6. Understand, analyze, and maintain alignment between business strategies and IT services, providing regular status updates to stakeholders. 

7. Monitor, analyze, and provide actionable insights on the operational state of the department and the actualization of strategic outcomes. 

8. Analyzes, formulates strategies, and guides transformations considering the human, organizational, and value stream aspects of business processes. 

9. Analyzes, identifies, and develops improvement plans based on business performance and incentive metrics for technology services. 

10. Perform other duties as may be assigned.

Primary Tasks

  • You will ensure continuity in the business process functions of IT. This includes Human Capital Management, Supply Chain Management, Communications, Finance, and Training.
  • Support creating cooperation within the operations-centric activities driving IT functions within multiple departments.
  • Identify departmental process gaps and creating or improving processes to compensate.
  • Helps improve multiple team task execution by enhancing the cooperation between business processes and IT, building and sustaining a process-managed IT organization.
  • You will coordinate and facilitate necessary meetings between multiple departments and follows up to ensure desired outcomes for leadership are achieved.
  • Understand, analyze, and maintain alignment between business strategies and IT services, providing regular status updates to partners.
  • Analyze and provide relevant insights on the operational state of the department and the actualization of strategic outcomes.
  • Analyze, creates strategies, and guide transformations considering the human, organizational, and value stream aspects of business processes.
  • You will analyze, identify, and develop improvement plans based on our performance and incentive metrics for technology services.
  • Perform other tasks as may be assigned.

Job Requirements

  • Bachelor’s degree in computer science or business-related field or related work experience or 4 years related experience.
  • Develop relationships with customers, clients, and colleagues.
  • Familiar with project management and implementation processes
  • Intermediate analytical skills and customer service abilities
  • Prioritize and implement tasks in a high-pressure environment.
  • Great correspondence and presentation skills
  • 3 years of IT or Business Management experience
  • Technical or IT business-related certification
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