Instructional Design Manager – Commerce

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Job Description

Job Purpose or Objective(s):  The Instructional Design Manager leads the design and development of innovative learning solutions that support organizational goals and enhance associate performance. This role manages a team of instructional designers and collaborates with stakeholders to create engaging, scalable, and measurable learning experiences across multiple formats.

Monday-Friday, 8:00am-4:30pm

Primary Tasks

  • Lead and manage the instructional design team, establishing accountability, providing coaching, mentoring, and performance feedback.
  • Partner with business leaders and subject matter experts to assess training needs and align learning solutions to organizational priorities.
  • Oversee the end-to-end instructional design process, including needs analysis, design, development, implementation, and evaluation.
  • Ensure learning solutions apply adult learning theory, instructional design best practices, and modern technologies.
  • Manage the creation of eLearning modules, instructor-led training, blended learning, and performance support tools to ensure learning objectives are aligned to organizational goals.
  • Establish standards, templates, and processes to ensure consistency and quality in learning deliverables aligned with brand standard.
  • Monitor learning effectiveness through feedback, assessments, and data analytics; recommend improvements.
  • Stay current on L&D trends, tools, and technologies, to continuously innovate learning design.
  • Oversee project timelines and resources for instructional design initiatives.
  • Foster collaboration with HR, Organizational Development, and other departments to support a learning culture.
  • Deliver reports, queries, and metrics.
  • Perform other duties as may be assigned.

Job Requirements

  • Bachelor’s degree in Instructional Design, Curriculum, or related field.
  • 4 years of experience in instructional design or curriculum development.
  • At least 1 year in a leadership, supervisory, or team lead role.
  • Proficient skills using Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, and Teams.
  • Proficeiency with eLearning authoring tools (e.g. Articulate 360, Vyond, Descript, and Adobe Premier).
  • Evidence of knowledge of applying Bloom’s Taxonomy to curriculum objectives and backwards planning as it pertains to instructional design.
  • Knowledge of instructional design models (ADDIE, SAM) and adult learning principles.
  • Strong project management and organizational skills.
  • Excellent written, verbal, and interpersonal communication skills.
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