Casino Host Player Development
Job Description
Pay Rate: $19.85 Hourly Rate | Full Time | Shift Details: 2:00PM-10:30PM Tuesday – Thursday, 5:00PM-1:00AM Friday & Saturday (OFF Sunday & Monday)
Weekly Earned Wage Access is an option for this position
Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to Player Development Shift Manager, and the Director of Player Development.
Primary Tasks
- You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
- Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
- Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
- Resolve difficult situations with guests.
- You will evaluate a players current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment.
- Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.
- You will enforce compliance of all applicable rules, regulations, laws and policies.
- Identify methods to increase efficiencies and improve products or services.
- Perform other tasks as assigned.
Job Requirements
- Knowledge of standard computer applications.
- Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
- Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
- Overall knowledge of casino operations.
- Two (2) years prior customer service-related experience