Casino Gift Shop Shift Manager
Job Description
Job Purpose or Objective(s): The Gift Shop Manager manages all daily operations for assigned shift following established company standards and procedures. You will report to the Retail Operations Manager.
Salary $43,680 | Full Time | Shift Variable
Primary Tasks
- You will manage staff to deliver great guest service, teamwork, and camaraderie.
- Audit/inspect work of your team to ensure standards are met.
- You will ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair manner.
- Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills.
- You will collaborate with Retail Operations Manager to schedule associates and ensure correct staffing levels and make adjustments observing guest needs while controlling labor costs to improve profits.
- Recruit, select, and make recommendations for staffing and training.
- You will talk with guests to ensure satisfactions.
- Resolve any customer or associate complaints or problems according to standard conflict resolution protocol.
- You will provide input concerning operational deficiencies and areas in need of attention.
- Perform other duties as may be assigned.
Job Requirements
- Knowledgeable in cost control systems and methods.
- Understand P&L statement and how your actions affect, improve.
- Excellent oral or written (legible) communication techniques.
- Three (3) year previous management experience