Assistant Casino General Manager 1

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Job Description

Salary, Full Time | Pay Grade: PG14 | Schedule: 8:30am – 5:00pm Tuesday-Thursday, 1:30pm – 10:00pm Friday and Saturday (OFF Sunday & Monday)

Schedule could vary dependent on business needs.

Weekly Earned Wage Access is an option for this position.

Job Summary: You will assist the General Manager or Regional General Manager (RGM) with the planning, coordinating of all business activities of a designated Choctaw Casino and Resort property.  The Assistant General Manager will act for the GM during their absence. You will report to the Casino General Manager.

 Primary Tasks:

1.       You will implement long term strategic goals through proactive oversight of tactical plans execution.    

2.       Support the General Manager/RGM in the leadership of the property team through supporting the vision, prioritizing resources and aligning property leadership with growth strategies and overall brand-wide development programs.

3.       Implement growth strategies to increase market share by managing financial performance, assessing market factors, demographic trends and competitive strategy. 

4.       Maintain a regular, presence during peak times and major property events to evaluate service improvement needs and evaluate property performance.

5.       You will monitor property leadership performance standards and assist the General Manager/RGM in holding directors/managers accountable for performance. 

6.       Responsible for guiding, instructing and developing direct reports, as delegated by the General Manager/RGM in the proper performance of their tasks.

7.       You will monitor operations to ensure that the property is following brand-wide quality assurance goals.

8.       Implement and models all guest experience standards and guides higher levels of guest satisfaction across all departments. 

9.       You will maintain and harmonious channels of communication across the organization and ensures the General Manager/RGM is kept informed on crucial issues; promote high levels of associate engagement to enhance morale and create a positive working environment.

10.      Perform other tasks as may be assigned.

Primary Tasks

  • You will implement long term strategic goals through proactive oversight of tactical plans execution.
  • Support the General Manager/RGM in the leadership of the property team through supporting the vision, prioritizing resources and aligning property leadership with growth strategies and overall brand-wide development programs.
  • Implement growth strategies to increase market share by managing financial performance, assessing market factors, demographic trends and competitive strategy.
  • Maintain a regular, presence during peak times and major property events to evaluate service improvement needs and evaluate property performance.
  • You will monitor property leadership performance standards and assist the General Manager/RGM in holding directors/managers accountable for performance.
  • Responsible for guiding, instructing and developing direct reports, as delegated by the General Manager/RGM in the proper performance of their tasks.
  • You will monitor operations to ensure that the property is following brand-wide quality assurance goals.
  • Implement and models all guest experience standards and guides higher levels of guest satisfaction across all departments.
  • You will maintain and harmonious channels of communication across the organization and ensures the General Manager/RGM is kept informed on crucial issues; promote high levels of associate engagement to enhance morale and create a positive working environment.
  • Perform other tasks as may be assigned.

Job Requirements

  • Bachelor’s degree or 4 years directly related experience
  • General computer application proficiency (spreadsheets (can perform complex functions)
  • Correspondence skills, have experience with guest service, eye for creativity, innovation.
  • Understand P&L statement and how your actions affect, improve.
  • Coach others to increase business knowledge.
  • 5 or more years casino experience involving gaming floor.
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