You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager.
The Resort Services Supervisor is responsible for the sustainability of the daily Call Center Operations. The goal of the Call Center Supervisor is to ensure all casino calls are handled while providing quality services to both our guests and associates. You will report to the Resort Services Operations Manager.