The Resort Services Shift Manager has responsibility for all department operations during their shift, as specified by management all records, customer satisfaction, policy and procedures compliance, and ensure that associates follow and comply with company standards. You will report to the Resort Services Operations Manager/Director of Revenue & Contact Center Operations.
The Resort Services Supervisor is responsible for the sustainability of the daily Call Center Operations. The goal of the Call Center Supervisor is to ensure all casino calls are handled while providing quality services to both our guests and associates. You will report to the Resort Services Operations Manager.