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Choctaw Nation of Oklahoma VIP Representative- Pocola Resort in Pocola, Oklahoma

VIP Representative- Pocola Resort

Description

Job Purpose or Objective(s): The VIP Representative will be responsible to coordinate and perform any and all services related to a VIP Guest, including but not limited to, booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge requests and services, booking internal and external reservations, and handling guest requests with the utmost sense of urgency, professionalism, and courtesy. Must demonstrate good knowledge of casino/hotel facilities and services and provide accurate information.

Pay Rate: $14.13 an hour

Primary Tasks:

  1. Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players.

  2. Answer customer inquiries with respect and courtesy and directing calls to appropriate casino personnel and departments.

  3. Proactively answers phones, greets, interacts, and assists guests in a professional manner to foster positive and lasting relationships.

  4. Assist Casino Hosts, and Management with hotel guest reservations and registration, hotel check-out, Concierge services/requests, and other duties as assigned in order to support a memorable and positive guest experience.

  5. Promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.

  6. Enter guest information into the database.

  7. Issue comps to guests in accordance with Choctaw Casino policy.

  8. Inform guests of all current and upcoming special events, promotions, as well as casino activities.

  9. Resolve any problem or perceived inconvenience in order to ensure guest satisfaction.

  10. Performs other duties as may be assigned.

Required Education, Skills and Experience:

MINIMUM

  • High School Diploma or GED

  • Must display excellent people skills and be outgoing and enjoy working with guests from all walks of life.

  • Good time management skills and the ability to prioritize workload.

  • Effective oral and written communication skills as well as ability to interface with various levels of management.

  • Past marketing and/or promotional experience preferred.

TARGET

  • High School Diploma or GED

  • Must display excellent people skills and be outgoing and enjoy working with guests from all walks of life.

  • Good time management skills and the ability to prioritize workload.

  • Effective oral and written communication skills as well as ability to interface with various levels of management.

  • Prior experience with events, giveaways, etc. Past casino experience in a guest-relations position is also considered.

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Primary Location OK-Pocola

Work Locations Pocola Casino 3400 Choctaw Rd Pocola 74902

Organization Gaming

Schedule Regular

Full-time

Variable

Req ID: 20007086

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