Choctaw Nation of Oklahoma Jobs

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Choctaw Nation of Oklahoma Casino Host-Pocola Resort in Pocola, Oklahoma

Casino Host-Pocola Resort

Description

Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning.

Pay Rate: $38,230.40 annually | Full-Time | Days and Hours will vary

Primary Tasks:

  1. Provide superior guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements in accordance with the players’ needs.

  2. Manage database of mid-level players in order to build loyalty and generate repeat business while identifying new players on the casino who meet the hosting criteria.

  3. Identify and resolve service failures; taking immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.

  4. Resolve difficult situations with guests in a calm, professional and prudent manner.

  5. Evaluate and identify a players current and potential worth according to the parameters of the comp guidelines in order to build loyalty and maximize return on investment.

  6. Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.

  7. Enforce compliance of all applicable rules, regulations, laws and policies.

  8. Identify and implement methods to increase efficiencies and improve products or services.

  9. Other duties as assigned.

Required Education, Skills and Experience:

MINIMUM

  • High school diploma or GED.

  • Knowledge of standard computer applications.

  • Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps.

  • Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants

  • Excellent communication and customer service skills as well as good overall knowledge of casino operations.

  • Two (2) years prior customer service related experience.

TARGET

  • High school diploma or GED.

  • Knowledge of standard computer applications.

  • Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps.

  • Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants

  • Excellent communication and customer service skills as well as good overall knowledge of casino operations.

  • Three (3) years casino experience highly preferred.

#LI-TR1

Job Gaming

Primary Location OK-Pocola

Work Locations Pocola Casino 3400 Choctaw Rd Pocola 74902

Full-time

Variable

Req ID: 21009869

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