Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Hotel Front Desk in Grant, Oklahoma

Hotel Front Desk

Description

Job Purpose or Objective(s): The Hotel Front Desk Clerk greets and checks guest in and out of hotel as needed in an efficient manner with needs of the guests the primary consideration.

Pay Rate: $14.13 / Part-Time / Overnight Shift

Primary Tasks:

  1. Check in guest in an efficient and friendly manner, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.

  2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.

  3. Answer inquiries pertaining to hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. .

  4. Check out guest at end of stay. Ascertain guest satisfaction; collect keys, post charges such as phone calls, internet, cable, linen charges, etc.

  5. Settle bill accurately through credit card or cash transaction.

  6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

  7. Assign rooms and generate rooming, housekeeping, and maintenance lists each day.

  8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.

  9. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.

  10. Other duties as assigned.

Required Education, Skills and Experience :

MINIMUM

  • High School Diploma or GED.

  • Basic computer and keyboarding proficiency.

  • Customer focused with excellent customer service skills.

  • Apply oral or written communication techniques.

  • Prior customer service experience

TARGET

  • College degree within the hospitality industry

  • Proficient with computers and computer programs, including Microsoft Word and PowerPoint.

  • Apply oral or written communication techniques.

  • One year experience in customer service and cash handling, hotel experience preferred

#LI-DNI

Job Gaming

Primary Location OK-Grant

Work Locations Grant Casino 1516 US 271 Grant 74738

Schedule Regular

Part-time

Night Job

Req ID: 21001286

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