Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Operator- Resort Services (Part-time) in Durant, Oklahoma

Operator- Resort Services (Part-time)



Pay Rate: $13.18/hr Schedule: Evening Shift with Variable times and days

Job Purpose or Objective(s): You will provide stellar services to guests and associates in every interaction and for facilitating information and room reservation requests. You will report to the Resort Services Shift Manager.

Primary Tasks:

  • You will Answer and direct incoming telephone calls.

  • You will Review and communicate a guest folio and explain itemized room charges.

  • You will Promote the hotel amenities and services to brand standards.

  • You will Log wake-up call requests, takes messages/logs for guests.

  • You will Enter service request tickets and perform guest callbacks to ensure satisfaction within established timeframes.

  • You will Answer overflow calls from other in-house call centers or departments.

  • You will Maintain knowledge of current service offerings, promotions, in-house events and travel conditions.

  • You will Ensure standards of hospitality are provided to all guests (external and internal guests) on property and by telephone.


  • High School Diploma or equivalent.

  • Proficient in Microsoft Office.

  • Recognize an emergency situation and take appropriate action

  • Perform a variety of responsibilities, often changing from one task to another of a different nature

  • Experience dealing with frequent interruptions and distractions

  • Basic math skills

  • One (1) year customer service experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.


  • Free gym membership

  • Free access to employee health clinic

  • Free lunch for casino & resort associates

  • Earned wages access once per week for hourly Associates

  • Pet insurance

  • Paid vacation / sick time

  • Medical / Dental / Vision

  • 401(K) with company match

  • College tuition reimbursement

  • Short-term disability, long-term disability, and family leave

  • Employee assistance program

  • Employee prescription program

  • CNO Paid Life Insurance

  • Teladoc

  • On Site Dental Clinics (Jet Dental)

  • On Site Mammogram Services

  • Free diabetes and hypertension monitoring benefit (Livongo)

  • Accolade- Concierge Benefits Program

  • Wellness Program that equals savings on health insurance cost (Virgin Pulse)

  • Maternity Care Program

  • (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

  • Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

  • Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

  • Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .

Job Gaming Operations

Primary Location OK-Durant

Work Locations Resort Services 2101 West Arkansas Street Durant 74701

Organization Gaming

Schedule Regular



Job Posting 01/20/2023, 9:02:53 AM

Req ID: 23001675