Job Information
Choctaw Nation of Oklahoma Operator- Resort Services (Part-time) in Durant, Oklahoma
Operator- Resort Services (Part-time)
Description
WEEKLY EARNED WAGE ACCESS IS AN OPTION FOR THIS POSITION
Pay Rate: $13.18/hr Schedule: Evening Shift with Variable times and days
Job Purpose or Objective(s): You will provide stellar services to guests and associates in every interaction and for facilitating information and room reservation requests. You will report to the Resort Services Shift Manager.
Primary Tasks:
You will Answer and direct incoming telephone calls.
You will Review and communicate a guest folio and explain itemized room charges.
You will Promote the hotel amenities and services to brand standards.
You will Log wake-up call requests, takes messages/logs for guests.
You will Enter service request tickets and perform guest callbacks to ensure satisfaction within established timeframes.
You will Answer overflow calls from other in-house call centers or departments.
You will Maintain knowledge of current service offerings, promotions, in-house events and travel conditions.
You will Ensure standards of hospitality are provided to all guests (external and internal guests) on property and by telephone.
Requirements:
High School Diploma or equivalent.
Proficient in Microsoft Office.
Recognize an emergency situation and take appropriate action
Perform a variety of responsibilities, often changing from one task to another of a different nature
Experience dealing with frequent interruptions and distractions
Basic math skills
One (1) year customer service experience
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
Job Gaming Operations
Primary Location OK-Durant
Work Locations Resort Services 2101 West Arkansas Street Durant 74701
Organization Gaming
Schedule Regular
Part-time
Variable
Job Posting 01/20/2023, 9:02:53 AM
Req ID: 23001675