Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Longitude Gift Shop Supervisor in Durant, Oklahoma

Longitude Gift Shop Supervisor

Description

Pay: $15.50/hr

Job Purpose or Objective(s): The Retail Supervisor is responsible for the supervision of gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity.

Primary Tasks:

  1. Supervise Gift Shop Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of subordinates to ensure standards are met and training.

  2. Ensure individual sales, retention, and customer experience targets are met in order to support the manager in the achievement of financial and operational objectives including expense control, loss prevention and safety.

  3. Oversee and assists sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand.

  4. Resolve customer issues, answers public inquiries, and immediately resolve customer/associate/management concerns.

  5. Inspect the gift shop to ensure that it is kept clean and neat, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure.

  6. Implement corrective/preventative actions.

  7. Develop training for new hires and incumbents to perform job tasks.

  8. Perform other duties as may be assigned.

Required Education, Skills and Experience:

MINIMUM

  • A High School Diploma or GED

  • Ten-Key proficiency (by touch) preferred

  • Competency in the use of Microsoft Excel (or similar spreadsheet programs)

  • Accurately use computers to enter, access or retrieve data.

  • Apply oral or written (legible) communication techniques

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • One year (1) supervisory experience preferred

TARGET

  • A High School Diploma or GED

  • Ten-Key proficiency

  • Competency in the use of Microsoft Excel (or similar spreadsheet programs)

  • Accurately use computers to enter, access or retrieve data.

  • Apply oral or written (legible) communication techniques

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • One year (1) supervisory experience in a retail environment

  • #DNI-LI1

Job Retail Operations

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Schedule Regular

Full-time

Variable

Req ID: 21014261

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