Choctaw Nation of Oklahoma Jobs

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Choctaw Nation of Oklahoma Lead Butler Butler Service Durant in Durant, Oklahoma

Lead Butler Butler Service Durant

Description

Job Purpose or Objective(s): The Lead Butler is responsible to ensure successful implementation of all operational initiatives maintaining integrity of relationships to ensure outstanding guest experiences and maximizing revenue internally and through commissionable channels.

Primary Tasks:

  1. Arrange for personal services including, but not limited to, dining reservations, spa reservations, laundry services (washing, pressing, etc.), packing/unpacking luggage, food/meal preparation, food and beverage service, communicate with Executive Host/Casino MOD that guest gaming preferences have been arranged and secured, draw and assist guest with bath, dressing and other personal needs as requested at all times with the intention to offer the best level of services. Remain immediately available during assigned shift to respond to guest's needs.

  2. Maintain a well-developed guest preference database (likes, dislikes, requests, etc.) and ensures all guest information is kept current and confidential.

  3. Prepare for guest arrival. Ensure that each guest’s needs are anticipated and met in a way that is fluid, seamless and seemingly effortless.

  4. Maintain inventory of all operating supplies. Ensure regular review of inventories, par levels, storage room organization, and makes recommendations to add or remove supplies when needed.

  5. Maintain confidentially of guest information and activities.

  6. Provide leadership, coaching, guidance and performance related expectations to all Butlers. Establish and communicate performance related expectations and hold associates accountable.

  7. Develop and maintain excellent working relationships with partners in Casino Operations, Food and Beverage, Front Office, Banquets, etc. and ensure Butler Operations works seamlessly with all other areas.

  8. Facilitate execution of all training initiatives and monitor outcomes. Ensure all training materials and Standard Operating Procedures are kept current and made available to employees. Maintain well-developed and comprehensive training program.

  9. Drive company vehicles to assist with guest request as necessary.

  10. Perform other duties as assigned.

Required Education, Skills and Experience:

MINIMUM

  • Minimum age of 21

  • Polished appearance and demeanor with superior level of attention to detail; strong verbal communication skills to both VIP Guest as well as internal Hotel Associates while maintaining the confidentiality of the VIP Guest(s)

  • Must be tolerant to varying conditions, prolonged sitting/standing and mobility throughout the entire property.

  • Provide current Oklahoma Motor Vehicle report; Maintain a clean DMV record.

  • Food and beverage credentials must be current.

  • Two (2) years’ experience in a luxury hotel, casino, fine dining restaurant or related hospitality area.

  • One (1) year of supervisory experience

TARGET

  • Minimum age of 21

  • Polished appearance and demeanor with superior level of attention to detail; strong verbal communication skills to both VIP Guest as well as internal Hotel Associates while maintaining the confidentiality of the VIP Guest(s)

  • Intermediate understanding of Player Development Department, Casino Operations, as well as the Food and Beverage Department

  • Maintain a clean DMV record.

  • Provide current Oklahoma Motor Vehicle report

  • Five (5) years’ experience in a luxury hotel, casino, fine dining restaurant or related hospitality area with advanced understanding of food and beverage skills including room service, wine and spirits knowledge.

  • Three (3) years of supervisory experience

#LI-JC2

Job Hospitality

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Variable

Job Posting 08/11/2022, 10:31:49 AM

Req ID: 22008695

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