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Choctaw Nation of Oklahoma IT Support Specialist 1 in Durant, Oklahoma

IT Support Specialist 1

Description

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and/or require that the individual give hands-on support at the desktop level.

Primary Tasks:

  1. Utilize critical thinking skills, prioritize incoming work orders and efficiently assesses situations for appropriate response: seek clarification if work is not clear.

  2. Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.

  3. Identify and learn appropriate software and hardware used and supported by the organization.

  4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  5. Field incoming requests from end users via both telephone and work orders in a courteous manner.

  6. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.

  7. Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.

  8. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

  9. Perform other duties and projects as assigned.

Required Education, Skills and Experience:

MINIMUM

  • High School Diploma or equivalent

  • Technical training inhelpdesksupport, support technician, orhelpdesk technician

  • Knowledge of basic computer hardware, including PC, servers, switches, and routers

  • Knowledgeofdesktop and server operating systems, including Windows 7/10, Server 2008/2012

  • Ability to absorb information quickly

  • Excellent attitude, phone etiquette, written, and verbal communication, and people skills.

  • Ability to prioritize and execute tasks in high-pressure environment

  • One to two years related work experience is required

TARGET

  • Two-year degree in computer science, information systems orequivalentvocational certifications

  • Prior technical training in helpdesk support, support technician, orhelpdesk technician

  • Experience withbasic computer hardware, including PC, servers, switches, and routers

  • Experience with desktop and server operating systems, including Windows 7/10, Server 2008/2012

  • Ability to absorb information quickly

  • Excellent attitude, phone etiquette, written, and verbal communication, and people skills.

  • Ability to prioritize and execute tasks in high-pressure environment

  • Twoyears related work experience

#LI-CR1

Job Information Technology

Primary Location OK-Durant

Work Locations Durant HQ 1802 Chukka Hina Durant 74701

Organization Information Technology

Schedule Regular

Full-time

Day Job

Req ID: 20002250

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