Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Front Office Manager GA Lodging Durant in Durant, Oklahoma

Front Office Manager GA Lodging Durant

Description

Job Purpose or Objective(s): The Front Office Manager is responsible for the implementation and execution of goals and objectives set forth by upper management. The manager must strike a balance between customer satisfaction and effective business management, ensuring financial viability for the Hotel and providing guests with AAA 4 Diamond service levels.

Primary Tasks :

  1. Make recommendations on rates to maximize revenue/occupancy for the hotel.

  2. Develop methods, processes, staffing to forecast/fulfill demand.

  3. Possess a long term vision to take departments to high level of success.

  4. Develop, implement and execute plans to meet goals and objectives of Choctaw Casinos.

  5. Immediately resolve customer/employee/management concerns.

  6. Prepare reports for various areas of the Casino.

  7. Promote teamwork and inclusiveness, conduct performance management with staff (Reviews, address sub-standard performance), Audit/Inspect work of subordinates to ensure standards are met.

  8. May have responsibilities for directly training the staff and inspecting work of the staff to ensure high levels of customer service.

  9. Other duties as assigned by management.

MINIMUM

  • Bachelor Degree or equivalent combination of education and experience.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy

  • General computer application proficiency (spreadsheets, word processing).

  • Apply oral or written (legible) communication techniques.

  • Understand P&L statement and how his/her actions impact, improve.

  • One (1) to (2) years prior Hotel Management Experience required.

TARGET

  • College degree within the hospitality industry

  • Experience in a training, quality or guest service role in the hospitality sector, preferably with experience in hotel operations with a high level of responsibility for meeting established guest serviced standards.

  • General computer application proficiency (spreadsheets, word processing).

  • Apply oral or written (legible) communication techniques.

  • Understand P&L statement and how his/her actions impact, improve.

  • Three (3) or more years previous hotel management experience in either a AAA 4 Diamond property or a property with at least 8oo rooms in a casino environment preferred.

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Job Gaming

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Variable

Req ID: 20008767

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