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Choctaw Nation of Oklahoma Director of Hospitality Systems in Durant, Oklahoma

Director of Hospitality Systems

Description

Job Purpose or Objective(s): The Director of Hotel Systems will be responsible for the final configuration of customer facing initiatives of all core hospitality systems; including but not limited to LMS, and its accompanying modules, Housekeeping and Maintenance software (HotSOS), RFID, IPTV, Telecommunications systems, in-room utility controls, laundry systems, call center and revenue management systems. The Director of Hospitality Systems will also be responsible for the resolution of all system related issues (in conjunction with IT when necessary). This team member will manage all special projects related to hospitality technology and systems.

Primary Tasks:

  1. Strategically collaborate cross-functionally with internal business partners along with I.T. to effectively utilize hospitality technology to execute hospitality strategies

  2. Perform strategic technology assessment of product solutions (current and future) to improve guest experience and program performance.

  3. Accountable for setup and configuration of key hospitality systems including but not limited to LMS, and its accompanying modules, Housekeeping and Maintenance software (HotSOS), RFID, IPTV, Telecommunication systems, in-room utility controls, laundry systems, call center and revenue management systems.

  4. Develops and updates Policies and Procedures related to the utilization of the key hospitality technology systems.

  5. Accountable for system upgrades and new product installations by coordinating necessary resources for successful completion of the projects.

  6. Troubleshoot operational issues and continually improve service quality.

  7. Works with Choctaw Nation Gaming Commission to ensure that all systems are being utilized in accordance with approved guidelines and standard operating procedures and are kept current.

  8. Other duties as assigned.

Required Education, Skills and Experience:

MINIMUM

  • Bachelor's degree in related field or equivalent combination of education and experience

  • Strong influencing and relationship-management skills. The ability to interact with stakeholders of all levels and understand their interests and goals.

  • Demonstrated ability to problem solve.

  • Strong analytical skills

  • Goal-oriented and action focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation.

  • Prior Project Management experienced preferred

  • Five (5) years’ experience in managing the execution of hospitality programs through systems.

TARGET

  • Master’s degree in related field or equivalent combination of education and experience

  • Strong influencing and relationship-management skills. The ability to interact with stakeholders of all levels and understand their interests and goals.

  • Demonstrated ability to problem solve.

  • Strong analytical skills with emphasis on system configuration.

  • Proven track record of the successful management of complex, multifunctional projects/programs.

  • One (1) to Three (3) years Project Management experience

  • Seven (7) years’ experience in managing the execution of hospitality programs through systems.

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Job Hospitality

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Day Job

Req ID: 20005725

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