Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Director of Front Office Hotel Lodging in Durant, Oklahoma

Director of Front Office Hotel Lodging

Description

Job Purpose or Objective(s) : The Front Office Director is responsible for the implementation and execution of goals and objectives set forth by upper management. The director must strike a balance between customer satisfaction and effective business management, ensuring financial viability for the Hotel and providing guests with AAA 4 Diamond service levels.

Primary Tasks:

  1. Make recommendations and coordinate with Yield Operations on rates to maximize revenue/occupancy for the hotel.

  2. Develop methods, processes, staffing to forecast/fulfill demand.

  3. Develop, implement and execute plans to meet the goals and objectives of Choctaw Casinos.

  4. Create an operational budget in correlation with the Hotel General Manager.

  5. Immediately resolve customer/employee/management concerns.

  6. Prepare reports for various areas of the Casino.

  7. Ensure all SOP’s, Job Description’s and Training programs are kept current and implemented.

  8. Promote teamwork and inclusiveness, conduct performance management with staff (Reviews, address sub-standard performance), Audit/Inspect work of subordinates to ensure standards are met.

  9. Train and inspect work of the staff to ensure high levels of customer service.

  10. Other duties as assigned by management.

Required Education, Skills, and Experience:

MINIMUM

  • Bachelor’s degree or equivalent combination of education and experience

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy

  • General computer application proficiency (spreadsheets, word processing).

  • Apply oral or written (legible) communication techniques.

  • Understand P&L statement and how his/her actions impact, improve.

  • Five (5) years prior Hotel Management experience in a 500 rooms

TARGET

  • Bachelor’s degree within the hospitality industry

  • Experience in training, quality, or guest service role in the hospitality sector, preferably with experience in hotel operations with a high level of responsibility for meeting established guest serviced standards.

  • General computer application proficiency (spreadsheets, word processing).

  • Apply oral or written (legible) communication techniques.

  • Understand P&L statement and how his/her actions impact, improve.

  • Three (3) or more years previous hotel management experience in either a AAA 4 Diamond property, a property with at least 8oo rooms in a Tribal casino environment preferred.

Job Gaming

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Variable

Req ID: 21012914

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