Choctaw Nation of Oklahoma Jobs

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Choctaw Nation of Oklahoma Data Informatics Analyst 2 (Tribal Services) in Durant, Oklahoma

Data Informatics Analyst 2 (Tribal Services)

Description

Job Purpose or Objective(s): Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. Integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. May create specifications for reports based on business requests.

Primary Tasks:

  1. Implement the design and the development of Information Technology Infrastructure library, best practices, and processes with the ITSM tools.

  2. Gather, analyze and translate needs into requirements for the Service Management tool.

  3. Establish and support controls and procedures to review, assess and prioritize these requirements for incorporation into ITSM tool and process designs.

  4. Prepare and analyze reports and data to help accurately measure the effectiveness and efficiency of ITIL/ITSM Processes.

  5. Implement development, configuration, and maintain application code and user interfaces of the Service Management tool.

  6. Implement support methods of the Service Management tool by reviewing and analyzing the user requests, and implementation of both minor and major enhancements.

  7. Implement support practices for the various interfaces between the Service Management tool and other enterprise systems.

  8. Lead initiatives to improve release quality, deployment and scalability of the Service Management tool.

  9. Drive deployment of releases into production and non-production environments.

  10. Other duties as may be assigned by management.

Required Education, Skills and Experience:

MINIMUM

  • Bachelor of Science in Computer Science, a similar technical discipline or comparable experience

  • Experience in developing, engineering and improving IT Service Management processes

  • Experience with major ITSM tools (ISM, Remedy, Service Now, etc.)

  • Experience with PowerShell, VBScript, and batch scripting languages

  • Understanding of technical documentation covering SOPs, SLAs, and training materials

  • Ability to proactively identify, communicate and mitigate risks and obstacles

  • Ability to prioritize and execute tasks in high-pressure environment

  • 4 years related work experience

TARGET

  • Master of Science in Computer Science, a similar technical discipline or comparable experience

  • ITIL Foundation certification (V3 and/or 2011)

  • Extensive Experience in developing, engineering and improving IT Service Management processes

  • Experience with PowerShell, VBScript, and batch scripting languages

  • Extensive Experience with Ivanta ISM

  • Expertise in technical documentation covering SOPs, SLAs, and training materials

  • Ability to proactively identify, communicate and mitigate risks and obstacles

  • Ability to prioritize and execute tasks in high-pressure environment

  • 6 years related work experience

#LI-HH1

Job Information Technology

Primary Location OK-Durant

Work Locations Durant HQ 1802 Chukka Hina Durant 74701

Schedule Regular

Full-time

Day Job

Req ID: 21014037

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