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Choctaw Nation of Oklahoma Cage & Vault Supervisor Durant Resort Cage OPS Vault in Durant, Oklahoma

Cage & Vault Supervisor Durant Resort Cage OPS Vault

Description

Job Purpose or Objective(s): The Cage Supervisor is responsible for ensuring the overall efficiency and effectiveness of Cage/Closeout functions, Poker Cage/Closeout functions, Poker Chip Storage Inventory, Major Poker Tournament Events, Tip Compliance and Off Track Betting operations.

Primary Tasks:

  1. Supervise and train new hires, cage cashiers, tip cashiers, poker cashiers and OTB cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of subordinates to ensure standards are met.

  2. Work closely with other Front of the House Casino Departments, Poker, Table Games, Player’s Club, Player Development, Promotions, Slot Operation, Food & Beverage, Hotel and local Travel Plazas to ensure their monetary needs are met to obtain excellent guest satisfaction and all transaction paperwork is accurate.

  3. Maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.

  4. Develop methods, processes, staffing to forecast/fulfill demand and prepare cashier window rotation based on business needs and to ensure equality for all subordinates.

  5. Resolve customer issues, answers public inquiries, and immediately resolve customer/associate/management concerns.

  6. Prepare, review, and respond to reports and inquires related to auditing of casino paperwork. Work closely with Revenue Audit and Compliance to ensure all standards are met.

  7. Accurately use multiple computer software to enter, access, record, review or retrieve data.

  8. Implement corrective/preventative actions and constantly inspect and retrain subordinates as needed.

  9. Perform other duties as may be assigned.

Required Education, Skills and Experience:

MINIMUM

  • A High School Diploma or GED

  • Ten-Key proficiency (by touch) preferred

  • Competency in the use of Microsoft Excel (or similar spreadsheet programs)

  • Apply oral or written (legible) communication techniques

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • Prior supervisory experience usually required for external hires

TARGET

  • A High School Diploma or GED

  • Ten-Key proficiency (by touch) preferred

  • Competency in the use of Microsoft Excel (or similar spreadsheet programs)

  • Apply oral or written (legible) communication techniques

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • Prior supervisory experience

#-DNI

Job Gaming

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Variable

Job Posting 06/27/2022, 12:30:14 PM

Req ID: 22004673

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