Choctaw Nation of Oklahoma Jobs

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Choctaw Nation of Oklahoma Cage Vault Shift Manager Durant Resort in Durant, Oklahoma

Cage Vault Shift Manager Durant Resort

Description

Job Purpose or Objective(s): The Cage/Vault Shift Manager is responsible for ensuring the overall efficiency and effectiveness of Casino Cage and Vault Operations. The Cage/Vault Shift Manager directly supervises all cage and vault associates and maintain positive customer interactions both internal and external.

Primary Tasks:

  1. Oversee processes, identify areas of concern and develop process improvements.

  2. Retain accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Gain full knowledge of all computer software for both Cage and Vault.

  3. Instruct associates on specific tasks and job techniques and inspect periodically to ensure requests are completed as stated.

  4. Audit and inspect work of subordinates to ensure standards are met including verifying that all paperwork is accurate and complete.

  5. Develop methods, processes, staffing to forecast and fulfill demand. Assist with interviewing and hiring of new hires and promotions of existing associates. Record associate attendance.

  6. Conduct performance management with staff (reviews, address sub-standard performance).

  7. Maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.

  8. Work closely with outside vendors to ensure all financial equipment is maintained and operational to the Casino’s standard for business impact.

  9. Maintain a high level of communication with the Cage/Vault Manager for matters of importance such as: customer service issues, associate performance issues, staffing levels, safety concerns, equipment malfunctions & repairs and any other related problems with the casino.

  10. Perform other duties as may be assigned.

Required Education, Skills and Experience:

MINIMUM

  • High School Diploma or GED

  • Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • Able to work quickly and accurately with large sums of money and chips.

  • Ability to apply excellent oral or written communication techniques.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Prior Supervisory experience preferred

TARGET

  • High School Diploma or GED

  • Knowledge of high volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.

  • Able to work quickly and accurately with large sums of money and chips.

  • Ability to apply excellent oral or written communication techniques.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Prior Supervisory experience

#-DNI

Job Gaming

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Night Job

Job Posting 05/19/2022, 1:55:22 PM

Req ID: 22003505

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