Choctaw Nation of Oklahoma Business Relationship Manager 3 (Commerce IT) in Durant, Oklahoma
Business Relationship Manager 3 (Commerce IT)
Job Purpose or Objective(s): Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.
Serve as the primary point of contact to the business’ executive level leadership in dealing with technology service improvements and relationship management.
Creates, negotiates, and monitors the IT services agreed upon SLA’s/OLA’s and reports on breeches to the executive level leadership of the business and IT.
Assess and comprehend desired business outcomes at a strategic level and assists in provisioning IT solutions when applicable.
Participates in strategic planning with the business to align IT to deliver services
Conducts personal interviews with executive level business leadership to ensure customer satisfaction.
Reviews service improvement plans with executive level leadership of the business and IT.
Reviews Key Performance Indicators (KPI’s) for signs of degraded service. Reports on any a negative trends.
Monitors strategic goals of the business. Reports on any negative trends or missed deadlines.
Strategically focused and responsible for business satisfaction of IT Services delivered.
Performs other duties as may be assigned.
Required Education, Skills and Experience:
Bachelor’s degree in Business Administration or a Computer Technology field or equivalent work experience.
Ability to collaborate IT solutions or business development
Familiar with Project Management and implementation processes
analytical skills and customer service abilities
Ability to prioritize and execute tasks
Great communication and presentation skills
Seven years of related business experience in building and maintaining relationships with customer, clients and colleagues
Bachelor’s degree in Business Administration or a Computer Technology field
Ability to collaborate IT solutions or business development with increasing responsibility
Experience with Project Management and implementing IT Solutions
Ability to prioritize and execute tasks in high-pressure environment
Excellent communication and presentation skills
Ten years of IT or related business experience in building and maintaining relationships with customer, clients and colleagues
Job Information Technology
Primary Location OK-Durant
Work Locations Durant HQ 1802 Chukka Hina Durant 74701
Organization Information Technology
Req ID: 22001411