Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Business Process Analyst 1 in Durant, Oklahoma

Business Process Analyst 1

Description

Job Purpose or Objective(s): The incumbent works directly with the business and IT teams in support of processes, initiatives, and projects. The role engages with business and IT groups at all levels to provide support to improve services, processes, and customer satisfaction.

Primary Tasks:

  1. Create process documentation, process workflows, and ITIL Practices

  2. Collect and document business requirements for initiatives and process improvement/automation efforts

  3. Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

  4. Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

  5. Identify issues, risks, and bring inconsistencies and problems to the attention of management

  6. Maintain a complete understanding of and adheres to all IT policies and processes

  7. Performs other duties as may be assigned.

MINIMUM

  • 2 years of relevant professional experience.

  • Bachelor's degree in information systems, software engineering, or related field preferred.

  • Basic Knowledge of the following methodologies: ITIL, Six Sigma, Agile

  • Basic understanding of IT Processes.

  • Basic Knowledge of process development, process mapping, concepts, and techniques.

  • Good Knowledge of the following tools: Microsoft Office Products, IT Service Management tool, IT Asset Management tool.

  • Basic understanding of Agile and Scrum development methodology a plus.

  • IT Certifications a plus

  • TARGET

  • 1 years of Business Analyst experience

  • Bachelor's degree in information systems, software engineering, or related field

  • Basic Knowledge of the following methodologies: ITIL, Six Sigma, Agile

  • Good understanding of Service Desk, IT Service Management, and general IT Processes

  • Basic Knowledge of process development, process mapping, concepts, and techniques.

  • Good Knowledge of the following tools: Microsoft Office Products, IT Service Management tool, IT Asset Management tool.

  • Basic understanding of Agile and Scrum development methodology a plus.

  • IT Certifications a plus

#LI-DNI

Job Information Technology

Primary Location OK-Durant

Work Locations Durant HQ 1802 Chukka Hina Durant 74701

Organization Information Technology

Schedule Regular

Full-time

Day Job

Req ID: 21012947

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