Choctaw Nation of Oklahoma Jobs

Job Information

Choctaw Nation of Oklahoma Beverage Shift Manager in Durant, Oklahoma

Beverage Shift Manager

Description

Job Purpose or Objective(s): The Food & Beverage Shift Manager is responsible for managing operations in area of responsibility on assigned shift to ensure profitability, operating efficiency, and customer satisfaction, in accordance with established company standards, policies and procedures.

Primary Tasks:

  1. Manage line staff in area of responsibility to deliver consistently great guest service, team work and camaraderie.

  2. Monitor associates for adherence to company and/or franchise standards and procedures.

  3. Schedule associates and ensure correct staffing levels and adjustments are made in accordance with guest needs while controlling labor costs to optimize profits.

  4. Participate in the recruitment, selection, recommendation for hire and training process for new associates.

  5. Monitor guest satisfaction through face-to-face contact with customers as needed.

  6. Resolve any customer complaints or problems according to standard conflict resolution protocol.

  7. Resolve associate and point of sale system issues.

  8. Maintain departmental qualitative and quantitative service standards as established in the department’s SOP.

  9. Direct the sanitation of all assigned areas.

  10. Perform other duties as may be assigned.

Required Education, Skills and Experience:

MINIMUM

  • High School diploma or GED

  • Excellent attention to detail both in products, service and the appearance of all operating beverage outlets

  • Knowledgeable in food and beverage cost control systems and methods

  • One (1) year experience directly related experience

TARGET

  • High School diploma or GED

  • Excellent attention to detail both in products, service and the appearance of all operating beverage outlets

  • Knowledgeable in food and beverage cost control systems and methods

  • Three (3) year experience directly related experience

Job Food and Beverage

Primary Location OK-Durant

Work Locations Durant Resort Beverage 4229 S Hwy 69/75 Durant 74701

Organization Food and Beverage

Schedule Regular

Full-time

Variable

Req ID: 20008877

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