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Choctaw Nation of Oklahoma Bell Person Resort Hotel Front Services in Durant, Oklahoma

Bell Person Resort Hotel Front Services

Description

LI-SP1

Bellman


Organization: Commerce/Gaming FLSA Class: Non-Exempt

Reports to: Hotel Shift Manager Pay Grade: Tipped

Revised: 05/27/2015 Job Type: GA9033


Job Purpose or Objective(s): The Bellman is responsible for assisting guests with their luggage when checking-in and checking-out of the resort, opening doors, explaining room amenities and maintaining designated work stations.

The starting rate of pay for this position is $7.00 plus Tips.

Primary Tasks:

  1. Extend warm welcome and appreciation to every guest.

  2. Provide luggage service upon guests’ arrival and departure.

  3. Escort incoming hotel guests to room and assist with luggage.

  4. Inspect the guest’s rooms to be sure everything is in order and that supplies such as soap and towels are adequate.

  5. Offer information regarding features of room, such as operation of radio, television, and how to place telephone calls.

  6. Deliver packages, messages, and runs errands.

  7. Maintain luggage storage areas.

  8. Must be familiar with hotel products, events and promotion, selling the hotel to maximize hotel revenue.

  9. Other duties as assigned by management.

Required Education, Skills and Experience:

MINIMUM

  • Able to read and understand English

  • Knowledge of principles and processes for providing customer and personal services (includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)

  • Able to lift/carry up to 50 lbs.

  • Prior hotel guest service experience preferred

TARGET

  • High School Diploma or GED preferred.

  • Knowledge of principles and processes for providing customer and personal services (includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)

  • Able to lift/carry up to 50 lbs.

  • One (1) year prior hotel guest service experience

#

Job Hospitality

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Part-time

Variable

Req ID: 20007064

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